Terms of service

OVERVIEW
Welcome to Andemes USA! The terms “we”, “us” and “our” refer to Andemes USA. Andemes USA operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Andemes USA is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Andemes USA reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Andemes USA confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Andemes USA may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy [LINK].
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.
Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Andemes USA, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Andemes USA, Shopify or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by Andemes USA.
Andemes USA’s names, logos, product and service names, designs, and slogans are trademarks of Andemes USA or its affiliates or licensors. You must not use such trademarks without the prior written permission of Andemes USA. Shopify’s name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.
We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANT: This section accurately characterizes Shopify’s relationship with your store and should not be removed or modified.]
Andemes USA is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Andemes USA. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Andemes USA, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Andemes USA.

SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK], and certain personal information may be subject to Shopify’s Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy [LINK] for more details on how we, Shopify, and our partners use your personal information.

SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.
You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.
We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Andemes USA, Shopify or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; or (e) interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 14 - TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 15 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.
EXCEPT AS EXPRESSLY STATED BY Andemes USA, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 16 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL Andemes USA, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Andemes USA, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys’ fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.

SECTION 18 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 19 - WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 20 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

SECTION 21 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction where Andemes USA is headquartered. You and Andemes USA consent to venue and personal jurisdiction in such courts.

SECTION 22 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 24 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at andemesdtf@gmail.com.
Our contact information is posted below:
[INSERT TRADING NAME]
andemesdtf@gmail.com
[INSERT BUSINESS ADDRESS]
[INSERT BUSINESS PHONE NUMBER]
[INSERT BUSINESS REGISTRATION NUMBER]
[INSERT VAT NUMBER] Customer Responsibilities
Your responsibilities include:

  • Provide a clean and climate friendly work space to print in.
    Humidity of 45% - 65% and temperatures of 70 – 75 degrees Fahrenheit must be maintained at all times while ink is installed in the printer. Failure to keep these tolerances may cause clogging and other issues that will then require extensive cleaning measures.
  • Understanding that inks are water-based textile inks and will clog the Printheads if the machine is left unused for more than a couple of days (and the humidity/temperature climate is not optimal). Clogging is nothing to be scared of, if it occurs, you can resolve the clogs via a number of simple procedures (such as utilizing the cleaning function on the printer, or for a more advanced clean, you could flush the printheads with our provided flush system). To avoid and/or resolve clogs, you need to perform daily / weekly maintenance, and/or print frequently to keep the ink flowing. Maintenance takes 5 mins a day and needs to be part of your daily standard operating procedures.
  • Understand and acknowledge that Printheads, Capping stations, and any other items that come in contact with ink and/or are subject to wear and tear, clogging or are consumable are not covered under our warranty, and there are no returns, exchanges or refunds for such items.
  • Use Andemes USA approved inks, supplies, and equipment for optimal results.
  • Retain shipping crate or original packaging for 30-90 days and until no longer needed.
  • Inspect your printer/delivery after receipt. If there is any noticeable damage (whether to the exterior crating/packaging, or the internal equipment) it needs to be reported to us within 3 business days of receipt of the printer along with photos, as you will typically only have 5-7 days to file a claim with the carrier if one is warranted. Failure to report any damage within 3 business days after receipt may void the ability to make any claims.
  • Agree to perform simple daily and weekly maintenance, including keeping print heads and capping stations cleaned.
  • Agree and understand that all equipment and hardware sales (including printers, printheads, heaters, powdering machines, etc) are final and no returns or refunds are permitted. Any issues would need to be addressed within the terms of the limited warranty. Order cancellation requests by the customer prior to the shipping out of your items are at the discretion of Andemes USA - should a cancellation request be approved after the build of your order has commenced, the order will be subject to a 40% restocking fee.
  • Return requests for unopened consumable items (inks, film, powder) are not allowed. Opened and/or used consumable item return or refund requests are not allowed. 
  • For all other return reasons (including customer error, voluntary customer return requests, refused parcels, parcels returned due to undeliverable addresses as provided by customer or other reasons not pertaining to incorrectly shipped/damaged/defective items), the customer is responsible to pay for the return shipping, and is responsible for a 40% restocking fee as well as any shipping losses that we incurred in both directions.
  • Software and printhead purchases are not refundable/returnable.
  • When virtual onboarding / training is offered or provided as part of a purchase, customers should participate in this training (typically 45 - 90 minutes) prior to operating their machine for the first time. Customers not participating in training will void any warranties. The training session may be recorded for troubleshooting / training purposes. Such training is focused on customer success, on ensuring that the customer's printer is fully operational and that the customer understands how to operate and maintain it. Please have the required preparations done before the call to ensure you have an efficient onboarding. 
  • All issues must be remedied per warranty.
  • Customers may be required to do troubleshooting and repairs with Andemes USA help and direction.
  • When using our products and equipment to create outstanding finished products, it's very important to exercise important safety and precautionary procedures. Specialty printing (including sublimation, DTG / Pre-Treatment, DTF, WTT / White Toner Transfer, UV / Ultraviolet and other types of printing processes) result in particles which can cause irritation. Various printing products and processes can also result in fumes that may be hazardous, which is why it is always recommended to work in a well-ventilated environment, exercise fume extraction and use personal protective equipment (PPE).
  • We make every effort to deliver products within a reasonable timeframe, but circumstances outside of our control may cause delays. As such, delivery times are never guaranteed nor promised, and we do not accept returns or offer refunds solely based on a delivery being later than expected. We encourage our customers to plan their orders accordingly, and to contact us with any questions or concerns they may have regarding delivery times.

update 1/5/2026

 

Types of Cleaning Solutions

CLEANING SOLUTION: For flushing of printheads. This solution is for use in resolving minor clogs. Flush your print-heads with this solution (if your system is damper/CIS based), or fill it into "cleaning cartridges" and run up to 3 cleaning cycles with those cartridges (if your system is cartridge based). 

XTREME CLEANING SOLUTION: For flushing of ink tubing, or to unclog stubborn clogs in printheads. This solution is for use in resolving stubborn/extreme clogs, or to flush out inks from ink tubing (such as if you want to change out inks). Flush your print-heads with this solution (if your system is damper/CIS based), or fill it into "cleaning cartridges" and run up to 3 cleaning cycles with those cartridges (if your system is cartridge based). 

CAPPING SOLUTION: For printhead wet capping. This solution is for wet capping & short-term maintenance - to be used for saturating the printhead resting cap on the capping station at the end of the day, and not intended to be used as a cleaning or unclogging solution (use the Cleaning Solution or Xtreme Cleaning Solution for resolving clogs/cleaning purposes). For long-term maintenance (such as when you're going on vacation), use the Maintenance Solution instead.

MAINTENANCE SOLUTION: For printhead maintenance (Vacation Mode). This solution is to keep your printheads lubricated and to preserve them in the condition they currently are in. Before using this solution you should ensure that your printheads are working properly with no clogs or gaps on nozzle tests. NOTE: This maintenance solution does NOT clean or unclog your printhead (use the Cleaning Solution or Xtreme Cleaning Solution for those purposes).

DE-PLASTICIZING SOLUTION: Apply with cleaning swabs to ink that has solidified around your printhead, capping station, or on the wiper blade. DO NOT insert this solution into the capping station or into your printhead channels.


WARNING: WORK IN A WELL VENTILATED AREA and use Protective Equipment when working with specialty printing and curing products and processes (including DTF, DTG, UV) as fumes may be hazardous. Specialty inks and film require a good humidity and temperature environment (50% - 70% humidity, and 75° to 80°F) to minimize risk of ink clogs and film buckling)

 

Maintenance

It is your responsibility to learn and do the proper maintenance on your printer by understanding that inks are water-based textile inks and will clog the printheads if the machine is left unused for more than a couple of days.

  • Providing a clean and climate-friendly workspace to print in and keeping your printer clean all the time helps it to run smoothly.  Maintenance is the key and should be given as part of a routine.  
  • Do nozzle checks daily before starting to print any job.  This way you can tell if the printhead is ready to print or is missing nozzles and needs to be clean.
  • Clean the printhead, wiper, capping station and platform daily.  This helps prevent the printhead from clogging as these structures assist in cleaning and maintaining the printhead in a stable environment.
  • Wet capping the capping station every day after you finish printing for the day is recommended.  This assists in keeping the printhead wet to prevent clogs.  A cleaning solution specific for DTF cleaning or wet capping is recommended for use.
  • If the printer is not used frequently, use a syringe and draw ink through the individual dampers to prevent clogging of the lines.

 

WARRANTY TERMS OF SERVICE

  1. WARRANTY COVERAGE:

Andemes USA provides a 6 months to 1-year limited parts and service warranty on the core components of commercial printers and equipment. This warranty covers defects in materials and workmanship under normal use.

  • The limited warranty will not cover damage caused by improper installation, failure to follow the proper instructions, performing preventative maintenance, improper or abnormal use, misuse, neglect, or accident including but not limited to improper storage or transportation of the product without the proper preparation and packaging, unauthorized adjustments, modifications or addition of accessories, normal wear and tear or external causes such as accidents or other actions or events beyond our reasonable control. 
  • The limited warranty will not cover physical, cosmetics or shipping damage by the carrier.  In that case, it is the customer’s responsibility to open a direct claim with the carrier company to report any damages.
  • The limited warranty will not cover damage caused by disaster, such as fire, flood, lightning, improper electrical current, software problems, or interaction with non Andemes USA products.
  • The limited warranty will be VOID if the product has been altered or modified in any way, including but not limited to attempted repairs without prior authorization from Primal Graphx and its technical team or the use of unauthorized parts.
  • You agree to indemnify, defend, and hold harmless Andemes USA, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your product usage (including negligent, unsafe or wrongful conduct) by you or any other person using the product(s).
  • The limited warranty will not cover components that come in contact with the inks, this includes the ink system, print head, capping station (ink station), dampers, ink pump, ink tank, ink mixer, ink lines and power pump are not covered.
  • By not using the Andemes USA brand inks, powder and film will void any warranty for the printers or equipment.
  • The limited warranty will cover most parts like the mainboard, power board, CR motor and other motors, encoder strip, belt, sensors, wiper or print head cables and other cables are covered.  A replacement part will be issued only 1 time during the 12 months.  Once a replacement part has been issued before or during the 12 months, the limited warranty is considered completed.  Customers may incur shipping costs for replacement parts.
  • All defective parts replaced under the limited warranty must be shipped back to Primal Andemes USA, NC at the customers expense within 15 days.

1.NO WARRANTY FOR PRINTHEADS:

Please be aware that no warranty is provided for printheads. Printheads are considered consumable parts, and their replacement is not covered under any warranty.

2. CUSTOMER RESPONSIBILITY FOR SHIPPING COSTS:

During the warranty period, the customer is responsible for any shipping costs associated with the replacement of parts. If parts are under warranty, Andemes USA will cover the cost of the replacement parts.

3.RIGHT TO VOID WARRANTY AND CHARGE FOR REPLACEMENT PARTS:

Andemes USA reserves the right to void the warranty if it is determined that equipment failure results from misuse, neglect, unauthorized modifications, or any other actions violating the terms of use. In such cases, the company may charge the customer for replacement parts.

       1.REPAIR OPTIONS:

  • Andemes USA will either send a technician at the buyer's expense to repair the equipment.
  • Alternatively, the buyer may be provided with instructions on how to properly install the replacement parts.

       2.DISCLAIMER OF LIABILITY:

  • Andemes USA is not responsible for any neglect, improper use, or any parts that are installed improperly by the customer.
  • The customer must follow the provided maintenance procedures to maintain the warranty coverage.

      3.PARTS REPLACEMENT LIMIT:

  • The company will replace defective parts at no cost up to 1 time within the warranty period.
  • After the initial first replacement, the buyer will be responsible for all costs associated with further repairs.

      4.ALL SALES FINAL:

  • All sales on parts, equipment, consumables, and printers are final.
  • In the event of receiving a defective machine, the company will troubleshoot and make every effort to send a replacement.   

      5.UNAVAILABLE PARTS:

  • The company has no control over parts that are no longer manufactured due to changes in the design of the printers.

      6.WARRANTY CHANGES:

  • Andemes USA can change the limited warranty at any time.
  • Buyers will receive notice of the changes, including any items no longer covered under the warranty.

      7.CONTACT INFORMATION:

If you have any questions about our Warranty Terms of Service, please contact us at:

  • Phone: 704-469-3314
  • Email: andemesdtf@gmail.com
  • POLICY UPDATES:

Andemes USA reserves the right to update or modify this Warranty Terms of Service at any time without prior notice. This Warranty Terms of Service was last updated on 02/2025.

Thank you for choosing Andemes USA. We value your business and appreciate your cooperation.

IN WITNESS WHEREOF, the Parties hereto have executed this Installation/Repair and Training Agreement as of the Effective Date.

Installation/Repair & Training Agreement

This Installation/Repair & Training Agreement is entered into between [ ], hereinafter referred to as the "Customer," and [Primal Graphx], hereinafter referred to as the "Provider," collectively referred to as the "Parties."


  1. Installation/Repair of i3200 All in One DTF Printer:

1.1 The Provider agrees to install/repair the i3200 All in One DTF Printer at the location specified by the Customer.

1.2 The Customer acknowledges that the Printer is functional and in good working condition upon installation/repair.


  1. Training:

2.1 The Provider agrees to provide appropriate training to the Customer on the operation, maintenance, and troubleshooting of the Printer.

2.2 The training will cover key features, functionalities, and best practices to ensure the Customer's effective use of the Printer.

2.3 The Customer acknowledges that they have received adequate training and support to operate and maintain the Printer independently.


  1. Acceptance:

3.1 Upon completion of the installation/repair and training, the Customer shall have a reasonable opportunity to inspect the Printer and its functionalities.

3.2 The Customer agrees to notify the Provider promptly if any issues or discrepancies are identified during the inspection.

3.3 If no issues are reported within [10] days after installation, the Printer shall be deemed accepted by the Customer.


  1. Warranty:

4.1 The Provider warrants that the Printer is free from defects in materials and workmanship for a period of [10 days] from the date of installation.

4.2 In the event of any defects covered under warranty, the Provider agrees to repair or replace the parts needed to have the Printer at a functional capacity at no additional cost to the Customer.


  1. Terms of Payment:

5.1 In case of any additional services or expenses incurred, the Customer shall be invoiced separately, and payment is due prior to services/expenses/installation.


  1. Confidentiality:

6.1 Both Parties agree to keep any proprietary or confidential information obtained during the installation and training process confidential.


  1. Governing Law:

7.1 This Agreement shall be governed by and construed in accordance with the laws of North Carolina.

 

Installation:

  • Verify that the i3200 All in One DTF Printer/UV3060 has been delivered to the correct location.
  • Unpack the Printer and ensure that all components are present.
  • Connect the Printer to the power source and necessary peripherals.
  • Conduct a visual inspection to confirm there is no physical damage to the Printer.
  • Power on/off the Printer and check for any error messages on the display.
  • Perform a test print to confirm that the Printer is functional.
  • Ensure that the Printer is properly calibrated.

Training:

  • Provide an overview of the Printer's key features and functionalities.
  • Demonstrate the proper loading of printing materials & inks into the Printer.
  • Instruct on the Printer's control panel and menu navigation, Print Exp and Maintop.
  • Explain the maintenance procedures, including cleaning and replacing consumables.
  • Demonstrate the troubleshooting process for common issues.
  • Provide information on software integration.
  • Allow the customer to operate the Printer under supervision to ensure understanding.

Acceptance and Inspection:

  • Allow the customer to inspect the Printer after installation and training.
  • Address any concerns or questions raised by the customer.
  • Confirm with the customer that they have received adequate training.
  • Obtain customer acknowledgment of successful installation and training.

Warranty:

  • Provide the customer with warranty information and documentation.
  • Explain the terms and conditions of the warranty.
  • Ensure the customer knows how to contact support for warranty-related issues.

Documentation and Record Keeping:

  • Maintain a record of the installation date, training session, and any issues addressed.
  • Provide the customer with copies of all relevant documentation.

By completing this checklist, both the service provider and the customer can ensure a successful installation and training process for the i3200 All in One DTF Printer/UV 3060.