LOCAL PICKUPS
Pickup is available at 3715 Scott Futrell Dr Charlotte NC 28208
Times will be prearranged please contact us at 704-458-9161 to arrange a pickup time
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will gladly work with you in insuring that you have a functioning product if this means sending parts for repair or replacing damaged goods. Assistance via phone, online or service calls (in person may result in a fee).
Exceptions / non-returnable items
Printers, Film and Inks are non-returnable and non-refundable unless obviously defective. We will make all efforts to repair or replace parts as needed on equipment. Printers are non-refundable. Print heads have no warranty. If the issue is with the print head another can be purchased, and we will assist in installing.
Certain types of items cannot be returned, like perishable goods (such as inks, powder and films), custom products (such as special orders or personalized items). We also do not accept returns for printheads (xp600/i3200 for example). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on items that have already been received. We will assist you in troubleshooting issues.
We will not refund orders that have received replacements.
Direct to Film, and sublimation are all made custom to order. There are no returns or refunds allowed on custom items.
Exchanges
There are no exchanges, but we will work with you in adjusting images if needed (color matching not guaranteed). Printers, Film and Inks cannot be exchanged. We will work with you in troubleshooting issues as needed.
Refunds
No refunds are offered please contact us at ____.